FAQs – For Efficient Practice Management
If you’re not 100% sure how to do medical billing, don’t worry, we’ve got it all covered for you. Here are some of our most frequently asked questions to give you some more insight, but if you have any other questions, please feel free to contact us.
Are payments sent to TJ Billing Company, or to the provider?
All payments are sent directly to the provider.
Will we still have direct access to our billing information?
Yes! Our software is cloud-based and offers you access via password protection so you can access your billing information anytime from anywhere.
How often do you send out patient statements?
This is entirely up to you. We will discuss your preferences and billing schedules on the setup of your contract. Under normal circumstances, patients are billed monthly after an EOB has been received from their insurance carrier.
If our patients have questions regarding their statements, can they call you?
Absolutely. That’s why we’re here, to relieve that burden from your shoulders and be available to your patients for any questions or concerns they may have.
How do you handle past due accounts?
Patients will receive past-due notices every 30, 60, and 90 days along with offers for payment plans. We apply “soft collection” attempts and after these have been exhausted, we consult with you to determine if the account should be turned over to a collections agency.
Is there a practice set-up fee to get started billing with TJ Billing Company?
Yes. We charge a once-off, up-front fee to cover the expenses incurred with setting up the chiropractic billing for your practice. These expenses include, but are not limited to the following:
- Data entry
- Procedure and diagnostic codes entry
- Fee schedule(s)
- Patient data
- Insurance companies
- Electronic clearinghouse enrollment
The fee is determined after we complete a thorough review of your personal practice profile.
What is the easiest way to send our billing information to you?
There are many available options for transferring data and you can choose the method, which suits you best. Providers fax patient demographics, insurance information, superbills or charge tickets to TJ Billing Company. Some providers prefer to mail the information once a week. The choice is yours. We then enter, review, and forward claims to the insurance company, electronically, whenever possible.
How long does it take for TJBilling Company to get started with our chiropractic billing?
We will assess the size and needs of your practice and be able to give you a detailed estimate of time requirements, but generally speaking, the average time for initial set-up is one to four weeks. On average, we can have you submitting electronically to commercial carriers within days. It takes approximately six to eight weeks for BCBS and Medicare.
Get in touch today to streamline your business and medical billing needs.